Current COVID-19 protection measures

Stand: 4.8.2020

 

In order to protect your health and also the health of the artists and our employees, we have drawn up a protection concept for you in accordance with official and industry-specific requirements. We hope/are confident that you feel comfortable and safe with the measures we have introduced at our house. Since the situation can change daily, we would like to ask you to check the current protection concept again on our website shortly before your visit.

 

All you need to know about your visit:

 

Mandatory use of face masks

For events at the Theater Casino Zug, all visitors, artists and employees are required to wear masks. Children under 12 years of age are excluded.

There is no obligation to wear a mask in the restaurant or outside, as distances can be maintained and consumption is only possible when seated. For events in the Bar & Lounge of the restaurant ("Keynote Jazz" and "English Stand-up Comedy") other regulations may apply. Please check the website again shortly before the event.

 

Contact Tracing

Your contact details will be recorded when you book your ticket in our webshop or when you purchase your ticket on site. If a COVID 19 case is reported to us in the following two weeks, your data will be passed on to the cantonal health authorities for contact tracing.

In the restaurant and at events with free admission your contact data will be recorded on site. These will not be used for advertising purposes and will be destroyed after two weeks.

 

Observing Distance

The events are put on sale with limited space/availability, so that given distances can be kept (one space free between seat bookings/chessboard pattern). If this is not possible for an event, you will be informed about the deviating regulations on our website in the event information.

Please use the opportunity to purchase your tickets early at the box office or online.

 

Hygiene

Our premises are continuously cleaned and disinfected. Disinfectant dispensers are available throughout the house. Please disinfect your hands when entering the house and follow the general hygiene measures of the FOPH.

 

Box office

The box office opens 60 minutes before the performance begins. If you wish to purchase a ticket spontaneously, we ask you to be at the box office in time before the performance, as we will record your contact details for contact tracing, which may take a little more time. Cash payment is still possible, however, we prefer cashless payment for reasons of hygiene (Master, Visa, Maestro, Postcard, Twint, Pro Zug card).

 

Admission

Please plan more time than usual for arriving and entering the hall. Admission begins 30 minutes before the performance begins. Your tickets will be checked as usual at the hall doors. For performances with unnumbered seats, you will be guided to your seat by the hall staff.

 

Cloakroom

The cloakroom is availabe during events. You can deposit your jackets and bags free of charge.

 

Space

The premises of the Theater Casino Zug are generous in space and height. This spaciousness allows for a high air quality in the building.

 

Restaurant, Bar, catering

In the Restaurant and Bar & Lounge you will be served as usual at your seat. In the theatre foyer, however, catering will be omitted for the time being.

 

Intermissions

We will carry out the events without intermissions as far as possible.

For details please inform yourselves on our website.

 

Your support

Please treat yourself and others with the respect this extraordinary situation requires. Please stay at home if you experience cold symptoms or feel ill. If you have been in a COVID-19 risk area in the last 14 days, we ask you to refrain from visiting.

We thank you for your support, your understanding and look forward to a great season with you!

 

If you have any questions about our protection concept, the ticket sales team will be happy to provide you with information: 041 729 05 05 (Mo-Fr 10 a.m.–12:30 p.m. and 1:30–5 p.m.)

 

Yours

Theater Casino Zug und Theater- und Musikgesellschaft Zug

Theater Casino Zug

Artherstrasse 2-4, 6300 Zug